Privacy Policy

1. Controller / Responsible Body

The party responsible for data processing on this website is:

Neological GmbH
c/o Michael Beck
Roosstrasse 47
8832 Wollerau
Switzerland
Email: support@hamrig.com

2. Data We Collect

2.1. Server Log Files

When you visit our website, our servers automatically record information that your browser transmits. This includes:

• IP address (anonymized where possible)
• Browser type and version
• Operating system
• Referrer URL
• Time of server request

Legal Basis: Art. 6(1)(f) GDPR (Legitimate Interest) to ensure network security and stability.

2.2. User Account Data (Beta/Waitlist)

To use the HamRig service or join the waiting list, we collect:

• Amateur Radio Callsign
• Email address
• Password (hashed and salted)

Legal Basis: Art. 6(1)(b) GDPR (Performance of a Contract) to provide the remote control service.

2.3. Radio Control & Audio Data (WebRTC)

HamRig facilitates the transmission of audio and control commands (CAT) between your radio and your browser.

• Audio/Video Streams: These are transmitted via WebRTC. Ideally, this is a peer-to-peer connection. If a direct connection cannot be established, data is relayed via our secure TURN servers. We do not record, store, or analyze the content of these streams. They are ephemeral and exist only during the active session.
• Control Commands: Frequency, mode, and settings data are processed to sync the radio state with the interface.

3. Third-Party Services & Data Sharing

We use selected third-party providers to operate our infrastructure. We have concluded Data Processing Agreements (DPA) with these providers.

3.1. Cloud Infrastructure

Our servers, databases, and authentication systems are hosted on secure cloud infrastructure (e.g., Google Cloud Platform/Firebase) located within the EU/EEA where possible.

3.2. CloudLog Integration

If you use the "OneClick CloudLog" feature, you authorize HamRig to send QSO data (Callsign, Frequency, Mode, RST) to your designated CloudLog instance via API. We act as a data conduit; the retention of this log data is governed by your CloudLog instance's privacy settings.

4. Cookies & Local Storage

We use local storage technology (HTML5 LocalStorage) and essential cookies to:

• Maintain your login session (Authentication).
• Save your interface preferences (e.g., waterfall colors, last used frequency).

We do not use third-party advertising cookies.

5. Data Retention

We retain your personal data only for as long as necessary to provide the Service or to comply with legal obligations (e.g., tax or commercial retention periods). Once the purpose is fulfilled, data is deleted or anonymized.

6. Your Rights

Under the GDPR and FADP, you have the following rights regarding your personal data:

• Right of Access: You can request information about your stored data.
• Right to Rectification: You can request correction of incorrect data.
• Right to Erasure: You can request deletion of your account and data ("Right to be forgotten").
• Right to Restriction of Processing: You can ask us to suspend processing of your data.
• Right to Data Portability: You can request a copy of your data in a machine-readable format.
• Right to Object: You can object to processing based on legitimate interests.

To exercise these rights, please contact us at support@hamrig.com.

7. International Data Transfers

As a Swiss company, your data is processed in Switzerland. The European Commission has recognized Switzerland as providing an adequate level of data protection. If data is transferred to other countries (e.g., via our global mesh proxies in the US or Asia), we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

8. Security

We use SSL/TLS encryption for all data transmission to protect your confidential information. However, no method of transmission over the Internet is 100% secure.